Amazon Data Protection Policy

FAQs

Amazon Data Protection and Privacy Policy

This policy describes how our organization manages Amazon Information throughout its entire lifecycle.

1. Data Collection: We collect Amazon Information (Order details and PII) exclusively via the official Selling Partner API (SP-API) for the sole purpose of fulfilling custom-manufactured retail orders.

2. Data Processing: Information is processed internally to generate production queues, manufacturing specifications, and shipping labels. No profiling or secondary processing is performed.

3. Data Storage: All Amazon Information is stored in an access-controlled environment using industry-standard AES-256 encryption at rest.

4. Data Usage: Data is used strictly for manufacturing and logistics. Access is limited to authorized personnel on a "need-to-know" basis.

5. Data Sharing: We do NOT share, sell, or disclose Amazon Information to any third party, except for authorized shipping carriers (e.g., UPS, FedEx) for the exclusive purpose of delivering orders.

6. Data Disposal: All Personally Identifiable Information (PII) is permanently and securely deleted from our systems (purged) within 30 days of order shipment to ensure data privacy.

7. Incident Response: We maintain an incident response plan and will notify Amazon Security (security@amazon.com) within 24 hours of any suspected data breach.

Can I order by Phone?

How long does it take to get my order?

We normally ship out in same-day business days. We keep high stock in our East Coast ( NJ Warehouse ), and the West Cost Point of Distribution in order to our products reach your door house/project the fastest way possible.
Larger orders will ship by Freight on a pallet to insure safe delivery. They will call the number you provided prior to delivery to schedule a delivery appointment with you. Please make sure you provide a number so you can be reached easily with your order.

Is Your packaging Safe Enough to Receive my Orders with no Broken Pieces?

What If I Still Receive a Broken Piece or The Wrong Item By Mistake?

This is a very rare occurrence but it can happen, if you receive your shipment and notice after that there are some items or boxes damaged, take pictures of all damaged material and email them to us at: info@thresholdshop.com. You have to report this damage immediately. We will send a free replacement. Wait Until You Receive The Material Before Scheduling Your Contractor.
If you receive the wrong material, In this case, please call us at 201-255-7403 or email us at info@thresholdshop.com and we will fix the mix-up at no extra shipping cost. We will ship out the correct product and pick up the wrong material. This may add a few days to your project. Shipping times can become delayed for a number of reasons such as holidays, order errors, and recent COVID19. This can all lead to potential delays. We advise you to wait until the product has reached you before arranging a date with an installer.

Finish and Color Variation in Natural Stone

As marble is a natural stone, variations in size, color, thickness, finish, and pattern are all to be anticipated.
Color lot and size variations should be expected so we highly recommend verifying square footage and potential overage to avoid mixing color lots.
Variation within the same lots is also to be expected and as such, we recommend you and your installer open and examine all boxes and each piece immediately upon receipt. Although every effort is made to ensure the highest quality and continuity within the product, there is no assumed or implied warranty from the manufacturer or the distributor in regard to color, size, or variation.
To achieve the most natural and beautiful look a dry layout is highly recommended.